Knowledgebase:
I have a virus, what do I do now?
Posted by Jason Williams, Last modified by Jason Williams on July 28, 2016 11:15 AM

If your computer is infected with a virus, you'll want to remove it as quickly as possible.  If you're not sure whether your computer has a virus check the following:

Is your computer running very slowly? A common symptom of a virus is much slower than normal computer performance. However, there can be other reasons for slow performance, including a hard disk that needs defragmenting, a computer that needs more memory (RAM), or the existence of spyware or adware. For more information about spyware, see How to tell if your computer is infected with spyware.

Are you getting unexpected messages, or are programs starting automatically? Some viruses can cause damage to Windows or some of your programs. The results of this damage might include messages appearing unexpectedly, programs starting or closing automatically, or Windows shutting down suddenly.

Is your modem or hard disk working overtime? An e‑mail virus works by sending many copies of itself by e‑mail. One indicator of this is that the activity light on your broadband or external modem is constantly lit; another is the sound of your computer's hard disk continually working. These are not always symptoms of a computer virus, but when combined with other problems, can indicate a virus infection.

If any of the above was a yes please contact us and we will assist you with removal.

Please have the following information ready:

Are you getting pop-ups?

How long has this been happening?

What are the symptoms?

 

If you have further questions, please don't hesistate to contact us at 859-818-0000 opt 1

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