Knowledgebase : Information & Technology Services
IN SOME CASES YOUR COMPUTER MAY NOT BE BOOTING NORMALLY.  BY BOOTING INTO SAFE MODE YOU CAN SOMETIMES GET ACCESS TO YOUR COMPUTER ALLOWING YOU TO RUN A VIRUS SCANNER OR ACCESS IMPORTANT FILES UNTIL YOUR COMPUTER CAN BE FULLY REPAIRED.   To get into th...
If your computer crashes with BSOD (Blue Screen of Death) error, follow the below steps to help us resolve the issue. * Reboot the computer and see if it happens again. * Yes = Continue to next step * No = Try launching the same applications you h...
Outlook includes rule templates for common scenarios. Use these rule templates, or create/design your own custom rules. * Click the File tab * Click Manage Rules & Alerts * In the Rules and Alerts dialog box, on the E-mail Rules tab, click New Rule...
If you need to map a network drive, have a "Shared/Network Drive" in your "My Computer" window. * Open your start menu, and click on COMPUTER. * This opens a window listing the physical drives, network drives and portable drives attached to your com...
If your computer is infected with a virus, you'll want to remove it as quickly as possible.  If you're not sure whether your computer has a virus check the following: Is your computer running very slowly? A common symptom of a virus is much slower than ...
* Take note of the following * Time/Date * Programs running * Know the program that caused it? * Yes = Name of program * No = All programs running * Error Message? If so what is it? * Restart your computer * Issue return? * Yes ...
Here are some basic things you can do or contact us about how to improve the speed of your computer.   REBOOT If your computer has not been rebooted recently, make sure to reboot it before following any of the below steps. FREE HARD DRIVE SPACE ...
Note: If you have your email synced in outlook or your phone you will have to change the password there as well for those devices to reconnect using the new password. * Navigate to: http://www.gmail.com/ [http://www.gmail.com/] * Login using your em...
WAN IP Address (External/Public/Supplied by Internet Provider) * Click the following link: What is my IP Address? [https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=what%20is%20my%20ip%20address] Local IP Address (Internal/...