• Malware (Popups)

    Follow these steps to remove Malware from a users machine: Run System Restore back to date prior to getting popups if SystemRestore is turned on, Reboot Computer. Uninstall any Internet Toolbars, Coupon.com, Stamps.com,Weather.com, possible fake virus removal software,  Install / Run CCleaner (http://www.piriform.com Install / Run Malwarebytes http://www.malwarebytes.org If the…

  • Check voicemail remotely

    Dial into your voicemail do this by calling your number (DID) oroffice number then get transferred to your ext When your voicemail picks up press * and enter your password foryour voicemail

  • Open VPN Notes

    Download and install OpenVPN fromhttp://openvpn.net/index.php/download/community-downloads.html Put the 2 config files in the directory at C:\Program Files (x86)\OpenVPN\config Run the OpenVPN program as administrator (Right-Click Run As Administrator) enter user name and password when prompted After screen disappears – map network drives as normal

  • Cisco VPN Client – Installation

    Below are instructions on how to install the Cisco Systems VPN Client If you have trouble installing the VPN Client or have questionsplease contact our support team. Before you begin, download the Cisco VPN Client software. If you havea WSG Help account, you can do this by selecting the VPN…

  • Cisco VPN Client Downloads – IPSEC

    Click the link below to download the Cisco Systems VPN Client – http://files.waddellsolutions.com/cisco/vpnclient-win-msi-5.0.07.0410-k9.exe Follow the instructions located athttps://waddellsolutions.zendesk.com/entries/285084-cisco-vpn-client For the 64 Bit Installer (Don’t Download this unless you know what your doing or are instructed to do so by a Support Tech)http://files.waddellsolutions.com/cisco/vpnclient-winx64-msi-5.0.07.0290-k9.exe

  • How do I check my Voicemail?

    If your phone is equipped with a Msg button or a button that looks like an Envelope, press that Otherwise you can dial *97, after which you will be prompted for yourpin

  • Help I forgot my Voicemail Password

    Not a problem – just submit a ticket with the following information Company NameYour NameYour Extension And we will be glad to reset it for you.

  • Setting up your Voicemail

    INITIAL SETUP Dial * and your extension number (xxxx) from any phone within the building. When the recording begins to play, press ‘‘ againWhen prompted enter your temporary password (xxxx) Press ‘0’ for mailbox options You need to set the following itemsPress ‘1’ to record your unavailable greetingOnce you have…

  • vFax – How to Send – viewmyfax.com Portal

    These instructions are for clients using our enhanced Email to Faxservice To send a fax using our Email-to-Fax service simply send an emailusing the following parameters. Email-to-Fax supports up to 5 attachments. VALID ATTACHEMENT TYPES ARE: JPG, PDF, ADOBE POSTSCRIPT, TIFF,MICROSOFT WORD, EXCEL, CSV, HTML & PLAIN TEXT FORMATS. To:…

  • vFax – How to Send – Titanium vFax Platform

    Send an email to fax##########@titaniumvfax.com where ########## isthe destination fax numberValid attachment types are PDF, DOC, DOCX, XLS, XLSX, RTF, PPT, PPTX,and TIFF (Fax-formatted) You will receive a confirmation email once your fax is sent (orrejected) IN ORDER TO SEND YOU MUST SEND FROM AN AUTHORIZED EMAIL ADDRESS. TOHAVE AN EMAIL…